Where do you ship from and how long will my order take to arrive?
All orders ship from Australia, and most parcels arrive within 3-5 business days depending on your location.
Do you offer free shipping?
Yes, free shipping is available for all orders over $64.
How can I track my order?
Once your order is dispatched, you will receive a shipping confirmation email with tracking details so you can follow your strap all the way to your door.
Can I change or cancel my order after placing it?
If you need to change your address, items, or cancel an order, contact Beater Strap Co as soon as possible and the team will help if the order has not yet been packed or shipped.
What is your returns policy?
Beater Strap Co accepts change‑of‑mind returns within 30 days, as long as the item is unused, in original packaging, and return shipping is covered by the customer.
How do I start a return?
Reach out via the contact page or email with your order number and details, and the team will provide simple instructions for sending your strap back.
What kind of warranty do you offer?
All Beater products come with a 1-year warranty, giving you peace of mind with every purchase. If you experience any manufacturing defects, we’ll make it right.
What is covered under warranty?
Our warranty covers defects in materials and workmanship. It does not include normal wear, accidental damage, misuse, or alterations.
How many watches does it hold?
Three, each in its own slot on its own sliding pillow so the cases never touch.
Will it fit a larger dive watch?
The slots take most standard watches on either a strap or a bracelet. If you run a particularly large case, message us before you order and we will check the fit for you.
Can I carry spare straps in it too?
Yes. A rolled strap sits in a slot the same way a watch does, so you can bring a spare or two alongside the watches.
How can I contact you if I have a question about my order?
You can get in touch through the website contact form or listed email address with your order number and question, and the team will respond as soon as possible.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and popular Australian payment services to ensure a smooth checkout experience.
Can I change or cancel my order after placing it?
If you need to change your address, items, or cancel an order, contact Beater Strap Co as soon as possible and the team will help if the order has not yet been packed or shipped.
Where do you ship from and how long will my order take to arrive?
All orders ship from Australia, and most parcels arrive within 3-5 business days depending on your location.
Do you offer free shipping?
Yes, free shipping is available for all orders over $64.
How can I track my order?
Once your order is dispatched, you will receive a shipping confirmation email with tracking details so you can follow your strap all the way to your door.
Can I change or cancel my order after placing it?
If you need to change your address, items, or cancel an order, contact Beater Strap Co as soon as possible and the team will help if the order has not yet been packed or shipped.
What is your returns policy?
Beater Strap Co accepts change‑of‑mind returns within 30 days, as long as the item is unused, in original packaging, and return shipping is covered by the customer.
How do I start a return?
Reach out via the contact page or email with your order number and details, and the team will provide simple instructions for sending your strap back.
What kind of warranty do you offer?
All Beater products come with a 1-year warranty, giving you peace of mind with every purchase. If you experience any manufacturing defects, we’ll make it right.
What is covered under warranty?
Our warranty covers defects in materials and workmanship. It does not include normal wear, accidental damage, misuse, or alterations.
How many watches does it hold?
Three, each in its own slot on its own sliding pillow so the cases never touch.
Will it fit a larger dive watch?
The slots take most standard watches on either a strap or a bracelet. If you run a particularly large case, message us before you order and we will check the fit for you.
Can I carry spare straps in it too?
Yes. A rolled strap sits in a slot the same way a watch does, so you can bring a spare or two alongside the watches.
How can I contact you if I have a question about my order?
You can get in touch through the website contact form or listed email address with your order number and question, and the team will respond as soon as possible.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and popular Australian payment services to ensure a smooth checkout experience.
Can I change or cancel my order after placing it?
If you need to change your address, items, or cancel an order, contact Beater Strap Co as soon as possible and the team will help if the order has not yet been packed or shipped.
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