Where do you ship from and how long will my order take to arrive?
All orders ship from Australia, and most parcels arrive within 3-5 business days depending on your location.
Do you offer free shipping?
Yes, free shipping is available for all orders over $64.
How can I track my order?
Once your order is dispatched, you will receive a shipping confirmation email with tracking details so you can follow your strap all the way to your door.
Can I change or cancel my order after placing it?
If you need to change your address, items, or cancel an order, contact Beater Strap Co as soon as possible and the team will help if the order has not yet been packed or shipped.
What is your returns policy?
Beater Strap Co accepts change‑of‑mind returns within 30 days, as long as the item is unused, in original packaging, and return shipping is covered by the customer.
How do I start a return?
Reach out via the contact page or email with your order number and details, and the team will provide simple instructions for sending your strap back.
What kind of warranty do you offer?
All Beater products come with a 1-year warranty, giving you peace of mind with every purchase. If you experience any manufacturing defects, we’ll make it right.
What is covered under warranty?
Our warranty covers defects in materials and workmanship. It does not include normal wear, accidental damage, misuse, or alterations.
What actually fits inside?
A full grooming kit. Full size bottles, clippers, a razor, and room left over. The photos on this page show it packed with a real kit, not a staged one.
Is it waterproof?
No. It is leather, so it shrugs off splashes and wipes clean, but it is not a wet bag. Keep anything that can leak in a sealed pouch.
Will the leather stay this colour?
No, and that is the point. Crazy horse leather darkens and marks as you use it. Scuffs rub back out with a thumb, and the whole thing gets better looking the longer you carry it.
How can I contact you if I have a question about my order?
You can get in touch through the website contact form or listed email address with your order number and question, and the team will respond as soon as possible.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and popular Australian payment services to ensure a smooth checkout experience.
Can I change or cancel my order after placing it?
If you need to change your address, items, or cancel an order, contact Beater Strap Co as soon as possible and the team will help if the order has not yet been packed or shipped.
Where do you ship from and how long will my order take to arrive?
All orders ship from Australia, and most parcels arrive within 3-5 business days depending on your location.
Do you offer free shipping?
Yes, free shipping is available for all orders over $64.
How can I track my order?
Once your order is dispatched, you will receive a shipping confirmation email with tracking details so you can follow your strap all the way to your door.
Can I change or cancel my order after placing it?
If you need to change your address, items, or cancel an order, contact Beater Strap Co as soon as possible and the team will help if the order has not yet been packed or shipped.
What is your returns policy?
Beater Strap Co accepts change‑of‑mind returns within 30 days, as long as the item is unused, in original packaging, and return shipping is covered by the customer.
How do I start a return?
Reach out via the contact page or email with your order number and details, and the team will provide simple instructions for sending your strap back.
What kind of warranty do you offer?
All Beater products come with a 1-year warranty, giving you peace of mind with every purchase. If you experience any manufacturing defects, we’ll make it right.
What is covered under warranty?
Our warranty covers defects in materials and workmanship. It does not include normal wear, accidental damage, misuse, or alterations.
What actually fits inside?
A full grooming kit. Full size bottles, clippers, a razor, and room left over. The photos on this page show it packed with a real kit, not a staged one.
Is it waterproof?
No. It is leather, so it shrugs off splashes and wipes clean, but it is not a wet bag. Keep anything that can leak in a sealed pouch.
Will the leather stay this colour?
No, and that is the point. Crazy horse leather darkens and marks as you use it. Scuffs rub back out with a thumb, and the whole thing gets better looking the longer you carry it.
How can I contact you if I have a question about my order?
You can get in touch through the website contact form or listed email address with your order number and question, and the team will respond as soon as possible.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and popular Australian payment services to ensure a smooth checkout experience.
Can I change or cancel my order after placing it?
If you need to change your address, items, or cancel an order, contact Beater Strap Co as soon as possible and the team will help if the order has not yet been packed or shipped.
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